REFUND POLICY 

Pioneer 3D is committed to ensuring the 100% satisfaction of our 3D print customers! That’s why once you’ve received an original artwork, we’ll give you seven (7) days to decide whether or not you’d like to keep the product or return it for a refund. Any commissioned items are not available for return. The customer is in charge of shipping costs incurred for the return. Once we receive the item, a full refund will be made. All works must be in original condition in order for a return to be finalized.

SHIPPING POLICY

Please allow for 1-2 days before any item is packaged and shipped. All items will ship via Canada Post to all provinces within Canada. At this time, international orders are unavailable. Timeframes vary on location and method selected via Canada Post. A wide variety of rates are offered through Canada Post which include Regular Parcel, Expedited, Xpresspost, and Priority Shipping.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.pioneer3d.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT

Your personal data will be used to process your order and to support your experience throughout this website. 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make an inquiry, please contact us by e-mail at curttom3d@gmail.com.